Privacy Policy

Effective Date: January 1, 2026

Water Damage Restoration Sherman Oaks respects your privacy. This policy explains what information we collect when you visit our website or call us for water damage restoration services in Sherman Oaks, California, how we use that information, and the choices you have. We keep this page simple so you can see exactly how your data is handled.

Information We Collect

We collect information you give us directly. That includes your name, phone number, email address, service address, and details about your water damage when you call us, fill out a form, or request an estimate.

We also collect some information automatically when you visit our website. This includes your IP address, browser type, device type, pages you view, and the time you spend on our site.

How We Use Information

We use your contact information to respond to your request, schedule your service, and keep you updated about your project. If you call us about a burst pipe or flooded basement, we use your address to send our team to the right place.

We use website data to improve our site, understand what visitors need, and make sure our services reach people in Sherman Oaks and the surrounding area.

Cookies and Tracking

Our website uses cookies and similar tools to remember your preferences and understand how people use our site. Cookies help us load pages faster and see which services get the most attention.

You can turn off cookies in your browser settings. If you do, some parts of our website may not work as smoothly.

Analytics and Third-Party Tools

We use third-party analytics tools like Google Analytics to track website traffic and user behavior. These tools collect data such as your IP address, browser type, and pages visited. They do not identify you by name.

We may also use third-party services for scheduling, customer support, or advertising. These providers have their own privacy policies, and we encourage you to review them.

Data Sharing and Disclosure

We do not sell your personal information. We share it only with trusted partners who help us run our business, such as scheduling software, payment processors, or insurance companies when you file a claim.

We may also share information if required by law, to protect our rights, or in the event of a business merger or sale.

Data Retention

We keep your personal information only as long as we need it to provide services and meet legal requirements. When we no longer need it, we securely delete or anonymize it.

If you want us to delete your information sooner, contact us using the details below and we will process your request.

Data Security

We use reasonable security measures to protect your information from unauthorized access, loss, or misuse. These include encryption, secure servers, and restricted access to your data.

No method of transmission over the internet is completely secure. While we work hard to protect your data, we cannot guarantee absolute security.

User Rights

You have the right to access, correct, or delete the personal information we hold about you. You can also ask us to stop using your information for marketing or analytics.

California residents have additional rights under the CCPA. To exercise any of these rights, contact us using the phone number or email below.

Children's Privacy

Our services are for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us their information, please contact us so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the new version on this page with a new effective date. Please check back occasionally to stay informed.

Contact Information

If you have questions about this Privacy Policy or how we handle your data, call us at (833) 321-7153 or email us at info@waterdamagerestorationshermanoaks.com. You can also write to us at our Sherman Oaks office.

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