Burst supply lines in multi-story apartment buildings
Why it happens here
Most of these buildings still have original or first-replacement supply lines that were never designed for today's water pressure. When one fails on an upper floor, gravity sends the water down through every ceiling below it.
Our approach
We check every unit below the source with a thermal imaging camera before we set equipment. If we find moisture in a neighbor's ceiling, we dry it now and document it, which prevents a second claim and a second deductible.